Healthcare plans and consumer perceptions of healthcare institutions
نویسندگان
چکیده
منابع مشابه
Healthcare plans and consumer perceptions of healthcare institutions.
OBJECTIVE This study evaluates the effect of healthcare insurance plans on consumer perception of trust in a healthcare institution, and the mediating effect of trust on consumer loyalty towards an institution. METHOD The study was conducted at a healthcare institution in Colombia where a total of 841 patients responded to a questionnaire. RESULTS A structural equation model shows that indi...
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ژورنال
عنوان ژورنال: Revista de Salud Pública
سال: 2015
ISSN: 0124-0064
DOI: 10.15446/rsap.v17n1.36202